HARDWARE PRODUCT LIMITED WARRANTY.
Products sold by Insightava come with their own original manufacturer limited hardware warranties that are passed on directly to our customers. These warranties are specified on each manufacturer's website, as well as the included warranty material provided with every customer solution. Exclusions to these warranties are also listed on these same documents, websites, and are in addition to the exclusions listed below. Where applicable, and only valid when in writing, Insightava does have specific programs where extended warranties may be applicable.
LIMITED WARRANTY TERM.
The term of these warranties run from the date that the Customer purchases the product from Insightava as shown on an invoice or sales receipt. The Customer must retain the appropriate documentation as proof of purchase date.
EXCLUSIONS NOT COVERED BY THIS LIMITED WARRANTY.
This limited warranty does not cover, nor is Insightava responsible for any of the following:
- Damage, malfunction, or inoperability of the Product caused by:
- Shippers or delivery services, or due to Customer improperly opening the Product packaging;
- Operation, storage, or application of the Product outside of the environmental, temperature, and other specifications provided in the Documentation;
- Acts of God, including, but not limited to, flood, fire, earthquake, lightning, pandemic, electrical surges, or any other external cause;
- Any act beyond the Company’s direct control, including, but not limited to, unauthorized repair or installation by Customer or 3rd party, accident, abuse, misuse, neglect, use of incompatible devices and accessories, improper installation, operating the Product outside the permitted or intended uses provided in the Documentation, or any other reason besides a defect in material or workmanship;
- Use of incorrect voltage lines, fuses, circuit breakers, or incompatible load types as set forth in the Documentation, or failure to provide adequate, continuous, and compatible power to the Product, if applicable;
- Interference from radio frequencies, infrared sources, or obstacles;
- Normal wear and tear, or failure to install, maintain, or repair the Product in accordance with the Documentation and the applicable provisions of law for the jurisdiction where the Product is being installed;
- Any product, part or software that has been modified to alter functionality or capability without the express written permission of the Original Equipment Manufacturer; and
- Batteries and consumable parts (if any), unless damage occurred due to a defect in materials or workmanship in the Product.
- cosmetic damage, including, but not limited to, scratches, dents and normal wear and tear;
- Any Company Product in which the serial number has been altered, removed, or defaced;
- ANY DAMAGE, MALFUNCTION, OR INOPERABILITY ARISING FROM INSTALLATION, MAINTENANCE, OR PROGRAMMING PERFORMED BY AN INDEPENDENT CONTRACTOR, INCLUDING, WITHOUT LIMITATION, ANY OTHER VENDOR/ COMPANY
- any on-site labor costs incurred by Customer for the diagnosis, removal, repair, reinstallation, and/or reprogramming of the Product;
- any non-Company hardware, including the functionality of 3rd party products controlled or automated by installed Products or Software; and
- the cost of repairing or replacing, or compensation for, any property that is damaged when a installed Product does not work properly, even if the damage was caused by the Product
ADDITIONAL WARRANTY LIMITATIONS
Insightava does not warrant that installed Products and/or Services will operate error-free and uninterrupted. The Customer acknowledges that Insightava does not control the installed equipment or the transfer of data over communications facilities including the internet. Insightava is not responsible for any limitation, interruptions, delays, cancellations, delivery failures, data loss, content corruption, or any other loss inherent to communications equipment. Insightava does NOT warrant the installed Product to be immune from viruses, intrusion, or attack.
